Support
Frequently Asked Questions
We believe in total transparency. Here are the answers to the questions we get asked most often.
Categories
Booking & Payments
Everything you need to know about securing your date.
For weddings during peak season (May–October), we recommend booking 8–12 months in advance. Popular dates fill up quickly. For corporate events and private parties, 3–6 months is typically sufficient, though we can sometimes accommodate short-notice bookings.
We require a $500 non-refundable retainer to secure your date. This takes your date off our calendar and guarantees our services. The remaining balance is due 14 days prior to your event.
Yes. While the standard structure is 50/50 (retainer/final), we are happy to break the balance into monthly payments if that helps with your budgeting. Just ask us during the booking process.
We accept all major credit cards, bank transfers (ACH), Venmo, and checks. Our online portal makes payments easy and secure.
Music & Vibe
Curating the perfect soundtrack for your event.
Absolutely. We provide an online planning app where you can create 'Must Play', 'Play if Possible', and 'Do Not Play' lists. We can also sync directly with your Spotify or Apple Music playlists.
That is entirely up to you. We can take requests freely, vet them against your preferences, or kindly decline them all. We always filter out songs that are on your 'Do Not Play' list.
We love it. Whether you're into 90s hip-hop, indie folk, EDM, Motown, or Country, we know how to mix genres seamlessly to keep everyone happy without killing the vibe.
For weddings, school events, and corporate functions, we default to clean radio edits. If you specifically request the explicit versions for a private party or late-night set, we can accommodate that too.
Setup & Equipment
Technical details regarding our gear and requirements.
We arrive 1.5 to 2 hours before the music is scheduled to start. This allows us ample time to load in, set up, sound check, and be ready before your first guest arrives. This time is included in your package at no extra cost.
We bring our own professional DJ facade/booth. However, we typically require the venue to provide one 6-foot table (linen optional as we have our own, but matching the room is usually preferred). We can bring a table if needed—just let us know.
We need access to a standard 120V outlet within 25 feet of the setup area. A dedicated 20-amp circuit is preferred to ensure no breakers trip, especially if we are running significant lighting.
Yes. Always. We bring backup laptops, microphones, cables, and even speakers. Technology can be unpredictable, but our preparation ensures your event never stops.
Day of Event
How we handle the flow of your big day.
We dress professionally and appropriately for your specific event. For weddings, this usually means a suit or dark formal wear. For less formal events, we adopt a 'business casual' or 'creative professional' look. We never wear branded t-shirts or jeans to formal events.
The music never stops. If the DJ needs to step away for a moment, we always have a mix running. There will never be dead air.
Yes. All our wedding packages include professional MC services. We handle all announcements, introductions, and timeline management with a polished, natural style—no 'game show host' voices.
For events lasting 5 hours or longer, a vendor meal is greatly appreciated but not contractually required. It helps us keep our energy up to perform at our best for you!